Delivery Policy

Effective Date: 01 July 2024

Welcome to eShop.TechBird IT. This Delivery Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our e-commerce platform. Please review this policy carefully before completing your purchase.

1. Order Processing Time

1.1. Order Confirmation:

Once your order is placed, you will receive an email confirmation. This means we have received your order and it is being processed.

1.2. Processing Time:

All orders are processed within [1-3] business days, excluding weekends and holidays. If we are experiencing a high volume of orders, processing may take longer, and you will be notified of any significant delays.

2. Shipping Methods and Costs

2.1. Shipping Options:

We offer several shipping methods, including standard shipping, express shipping, and next-day delivery options, depending on your location. The available options will be displayed during checkout.

2.2. Shipping Fees:

Shipping costs are calculated based on the size, weight, and destination of your order. The final shipping cost will be shown at checkout before you complete your purchase.

3. Delivery Timeframes

3.1. Standard Delivery:

For most orders, delivery within [Country/Region] will take approximately [5-7 business days] after the order is shipped.

3.2. Express Delivery:

If you choose express delivery, your order should arrive within [2-3 business days], depending on your location.

3.3. Next-Day Delivery:

For next-day delivery, orders must be placed by [2 PM] local time. Orders placed after this time will be shipped the following business day.

4. Shipping Restrictions

4.1. P.O. Boxes:

• We do not deliver to P.O. Boxes. Please provide a physical address during checkout.

4.2. Remote Locations:

• Some remote or hard-to-reach locations may incur additional delivery time or shipping charges. We will inform you of any such charges before processing your order.

5. Order Tracking

5.1. Tracking Your Order:

• Once your order has been shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track the status of your delivery.

5.2. Tracking Issues:

• If you experience any issues with tracking your order, please contact us at [support email], and we will assist you in locating your shipment.

6. Delayed or Lost Shipments

6.1. Delivery Delays:

• While we strive to deliver your order within the estimated timeframe, unforeseen circumstances such as weather conditions, courier issues, or customs delays may affect delivery. We are not responsible for delays caused by third-party carriers or customs.

6.2. Lost Shipments:

• If your shipment is delayed beyond the expected timeframe or is confirmed lost by the carrier, please contact us at support@eshop.techbirdit.com. We will investigate and take appropriate steps, including reshipping the item or issuing a refund.

7. Failed Delivery Attempts

7.1. Missed Delivery:

• If the courier is unable to deliver your package due to an incorrect address or if you are unavailable at the time of delivery, a redelivery attempt may be made. Alternatively, the courier may leave a notice for you to pick up the package from a local depot.

7.2. Returned to Sender:

• If the package is returned to us after failed delivery attempts, we will contact you to arrange redelivery. Additional shipping fees may apply.

8. Damaged or Incorrect Orders

8.1. Damaged in Transit:

• If your order arrives damaged, please notify us within [48 hours] of delivery. We will require photos of the damage and may request that the item be returned. Once the issue is confirmed, we will arrange for a replacement or issue a refund.

8.2. Incorrect Orders:

• If you receive the wrong item, contact us at [support email] within [48 hours] of receiving your order. We will arrange for the return of the incorrect item and ship the correct product at no additional cost to you.

12. Contact Information

If you have any questions about these Terms and Conditions, please get in touch with us (Click here to Contact us)